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Complete step-by-step instructions to help you get the most out of SimpleClose.
SimpleClose is a modern real estate marketplace that connects buyers and sellers directly. Experience transparent and efficient transactions without traditional agent commissions. This guide will walk you through everything you need to know to buy or sell property on our platform.
📝 Step 1: Create Your Account
Start your journey by creating a free SimpleClose account. Enter your email address and phone number,
then verify both by entering the codes sent to you via email and SMS. Account verification is essential
for platform security and helps build trust within our community. Once verified, you'll have full access
to all features including messaging, wishlist, and showing requests.
🔍 Step 2: Search for Properties
Click "Browse listings" in the top menu to view all available properties. Use our powerful search filters
to narrow down results by location, price range, number of bedrooms and bathrooms, square footage, and more.
Switch to map view to see properties visually in your desired neighborhood. You can also save search criteria
for quick access later. Each listing includes detailed information, high-quality photos, and property descriptions.
❤️ Step 3: Save to Wishlist
Found a property you love? Click the heart icon to add it to your wishlist. Access your saved properties
anytime from the "Wishlist" menu in the top navigation. This feature is perfect for comparing multiple
properties side-by-side. You can add notes to each saved property and organize them by priority.
💬 Step 4: Contact the Seller
Click the "Message" button on any property details page to start a conversation with the seller.
Ask questions about the property, neighborhood, recent renovations, or any other concerns. All messages
are encrypted and stored securely on the platform. You can also share photos, videos, and documents
through the messaging system. Sellers typically respond within 24 hours.
📅 Step 5: Schedule a Showing
Ready to see the property in person? Click "Schedule Showing" in the message thread to book a viewing.
Choose from the seller's available time slots or request a custom time that works for you. Once confirmed,
the showing will be automatically added to your calendar, and you'll receive email and SMS reminders
before the appointment. You can manage all your scheduled showings in the "My Showings" section.
✅ Step 1: Verify Your Account
Before listing your property, complete email and phone verification. Click on your profile icon,
navigate to account settings, and follow the verification process. Verified accounts build trust
with potential buyers and ensure smooth transactions. This also gives you access to premium seller
features like showing management and detailed analytics.
🏠 Step 2: Create Your Listing (4-Step Process)
Click your profile icon and select "Create Listing" to begin the listing process:
📍 Step 1 - Basic Information: Enter property address, price, bedrooms, bathrooms,
square footage, and property type. Use the address autocomplete feature for accuracy.
🏗️ Step 2 - Property Details: Add features, amenities, parking information,
year built, and highlight unique selling points that make your property stand out.
📸 Step 3 - Upload Photos: Add up to 15 high-quality photos. The first image
becomes your featured photo, so choose your best shot! Drag and drop to reorder images.
📝 Step 4 - Property Description: Write a compelling description highlighting
location benefits, recent upgrades, neighborhood features, and what makes your property special.
🔍 Step 3: Listing Review & Approval
After submission, our admin team reviews your listing to ensure quality and accuracy. This typically
takes less than 24 hours. You'll receive an email notification once approved, and your property will
immediately appear in search results. If any issues are found, we'll contact you with specific feedback.
⏰ Step 4: Set Your Availability
Navigate to "My Listings" and click "Manage Availability" to set times when buyers can visit your property.
Configure different time slots for each day of the week. You can block out specific dates or set recurring
availability patterns. This helps buyers book showings at times that work for both parties.
💬 Step 5: Respond to Inquiries
When buyers message you, you'll receive instant notifications via email and SMS. Access all conversations
in the "Messages" menu. Quick responses (within 24 hours) show professionalism and keep buyers engaged.
Answer questions honestly and provide additional photos or information when requested.
📅 Step 6: Manage Showings
When buyers request showings, they're automatically confirmed based on your availability. View all
scheduled showings in the conversation's "My Showings" tab. You can modify or cancel showings if needed,
and buyers will be notified automatically. Prepare your property before each showing for the best impression.
💬 Secure Messaging
Start conversations from any property details page or through the "Messages" menu. Send text messages,
share photos, videos, and documents safely through our encrypted messaging system. All communication
stays within the platform, protecting your privacy. Message history is saved so you can reference
previous discussions at any time. Rich media support allows you to share floor plans, inspection
reports, or any relevant documents.
📅 Scheduling Showings
Click "Schedule Showing" in any conversation to book a property visit. Choose from the seller's available
time slots or request a custom time. Once confirmed, the showing is automatically added to both calendars.
You'll receive email and SMS reminders 24 hours and 1 hour before the appointment. The system also generates
a calendar invite (.ics file) that you can add to Google Calendar, Outlook, or Apple Calendar.
✏️ Modifying & Canceling Appointments
View all your scheduled showings in the "My Showings" tab within each conversation. Need to reschedule?
Click on any showing to modify the date and time. If you need to cancel, simply click the cancel button.
The other party will be notified immediately of any changes. We recommend providing at least 24 hours
notice when rescheduling to maintain good communication.
🔔 Notification Management
Stay updated with real-time notifications for new messages, showing confirmations, schedule changes,
and more. The badge number next to "Messages" in the top menu shows your total unread notifications.
Customize your notification preferences in account settings to receive updates via email, SMS, or both.
You can also set quiet hours to avoid notifications during specific times.
✅ Account Verification
All users must verify their email address and phone number to access full platform features. After registration,
click the link sent to your email and enter the 6-digit code sent via SMS. Verification is mandatory for security
and helps maintain a trustworthy community. Verified accounts get priority support and access to premium features.
The entire process takes less than 5 minutes.
🔐 Password Management
Forgot your password? Click "Forgot Password" on the login page to receive a reset link via email.
For security, we recommend using a strong password with at least 8 characters, including uppercase,
lowercase, numbers, and special characters. Change your password regularly and never share it with anyone.
Enable two-factor authentication in account settings for an extra layer of security.
🔔 Notification Preferences
Customize which notifications you receive and how you receive them. Navigate to account settings to choose
between email, SMS, or both for different types of notifications including new messages, showing confirmations,
listing approvals, and platform updates. Set quiet hours to avoid notifications during sleep or work hours.
You can adjust these settings at any time without affecting your account.
🗑️ Account Deletion
If you wish to delete your account, contact our support team at support@simpleclose.com. Please note that
account deletion is permanent and cannot be undone. All your data including listings, messages, and profile
information will be permanently deleted. Some information may be retained for legal compliance purposes.
We'll confirm your identity before processing any deletion request to protect your account security.
🚫 Can't Login
Double-check that you're entering the correct email address and password. If your account isn't verified yet,
complete the email and phone verification first. Forgot your password? Click "Forgot Password" on the login
page to receive a reset link. Make sure cookies are enabled in your browser and try clearing your cache if
the problem persists.
📧 Not Receiving Emails
Check your spam or junk folder for emails from @simpleclose.com. Add our email address to your safe senders
list to ensure future emails reach your inbox. If you're using a work email, check with your IT department
as they may have strict spam filters. Wait a few minutes as email delivery can sometimes be delayed during
high traffic periods.
📸 Image Upload Problems
Ensure each image is under 10MB in size. Supported formats are JPG, PNG, and WEBP. If your file is too large,
use an image compression tool or resize the image. Make sure you're using a stable internet connection during
upload. Try uploading one image at a time if you're experiencing issues with multiple uploads.
💬 Messages Not Sending
Verify your internet connection is stable. Try refreshing the page and sending the message again. Clear your
browser cache and cookies, then reload the page. If the problem continues, try using a different browser
(Chrome, Firefox, or Safari recommended). Check that JavaScript is enabled in your browser settings.
🔍 Search Not Working
Review your search filters - you may have set criteria that are too restrictive. Try broadening your search
parameters. Clear your browser cache and refresh the page. If searching by location, make sure you're typing
the city or neighborhood name correctly. Try using the map view as an alternative way to browse properties.
⏱️ Slow Page Loading
Test your internet connection speed. Clear your browser cache, cookies, and browsing history. Close unnecessary
browser tabs and applications to free up system resources. Disable browser extensions that might interfere with
the site. Use the latest version of modern browsers like Chrome, Firefox, Edge, or Safari for optimal performance.
If issues persist, try accessing the site during off-peak hours.
Our support team is available 24/7 to assist you. Don't hesitate to reach out with any questions or concerns.